arrow-left icon arrow-right icon behance icon cart icon chevron-left icon chevron-right icon comment icon cross-circle icon cross icon expand-less-solid icon expand-less icon expand-more-solid icon expand-more icon facebook icon flickr icon google-plus icon googleplus icon instagram icon kickstarter icon link icon mail icon menu icon minus icon myspace icon payment-amazon_payments icon payment-american_express icon ApplePay payment-cirrus icon payment-diners_club icon payment-discover icon payment-google icon payment-interac icon payment-jcb icon payment-maestro icon payment-master icon payment-paypal icon payment-shopifypay payment-stripe icon payment-visa icon pinterest-circle icon pinterest icon play-circle-fill icon play-circle-outline icon plus-circle icon plus icon rss icon search icon tumblr icon twitter icon vimeo icon vine icon youtube icon

NO CONTACT DELIVERY and CONTACT-FREE DELIVERY

GLOW PRECAUTIONS | CONTACT-FREE DELIVERY (3/15/2020)

We only offer "contact-free" delivery.

In order to help the most vulnerable in our community as well as the brave EMS/doctors/healthcare workers, fire and police departments, we feel it's necessary to do everything possible to stem the spread. That's why we can't have folks coming to Glow to pick up food for curbside, take away or carry-out - it's too risky. We researched food delivery practices in places where the virus is slowing down. Likewise, we only offer contact-free delivery with strict procedures.

If you have any questions, please don't hesitate to send us an email info@glowrockport.com. Thank you!

1. SAFETY: We are closely monitoring our supply chain and disinfecting at every point according to CDC and WHO requirements. ALL deliveries to GLOW are disinfected before entering the premises and kitchen, including wipe down of boxes and sanitizing of all fresh produce. Regular sanitizing of all components of the delivery process from our thermal catering boxes to our delivery vehicles will be done at frequent intervals throughout the day. We are limiting our staff to myself, and our kitchen staff (Ricardo and Greg). No one else is allowed inside the restaurant, including vendors/delivery workers. We are also monitoring and limiting our contact with others in the community as well. We are monitoring for any symptoms daily, including temperature. Please remember no symptoms are required to have ANY virus.

2. ORDERS: We will only be accepting orders online at this time. Minimum order for delivery is $50. There is no charge for delivery.. Our delivery menu is based on availability. We will not be delivering any utensils or napkins to ensure safety. Please provide your own. Online order cut-off time is 630pm sharp. Please keep special requests to a minimum. Please also transfer the foods to your own dishes on arrival and throw away our disposables and then wash your hands before consumption, as a precaution. 

3. DELIVERY: Delivery will take place ONLY between the hours of 5pm until 7pm. If we don't deliver to your area, send us an email to let us know. Only our trained staff will be making deliveries. When ordering online, you will be asked to add additional delivery instructions so we know where to leave your items. Please keep this simple, like the porch. You will receive a text/email when our driver is nearby. When your delivery arrives we will place your order outside your door. Our driver will then return to their vehicle and wait for you to collect it, to maintain a minimum of 6 feet distance. You will be asked to text a confirmation that the delivery has been received. We will be disinfecting ourselves and our vehicles all the way between.

4. PAYMENT: All payment will be done online. Please leave gratuity when prompted. We are continuing to pay staff over the coming weeks and your gratuity helps. No cash is to be exchanged at any time.

-Karey Swartwout, Owner/GLOW